Centene Corporation

Key Skills and Qualifications:

Call Center Management: Oversee daily operations, staff productivity, quality metrics, and call center success.
Leadership & Supervision: Supervise clinical and non-clinical staff, ensuring adherence to standards and departmental workflow.
Problem-Solving & Analysis: Research, respond to inquiries, analyze performance trends, and recommend process improvements.
Communication & Collaboration: Communicate and reinforce standards, collaborate with Workforce Management, and support new program integration.
Data Analysis: Evaluate data for incentive programs and ensure accurate payouts.
Requirements:

Experience in call center supervision.
Strong leadership and supervisory skills.
Excellent problem-solving, analytical, and communication skills.
Ability to collaborate effectively.
Proficient in data analysis.