Godaddy

Job Specifications: (essential knowledge, skills and abilities)

In my role as a Hosting Manager at GoDaddy, I led a team of customer service associates to provide top-notch support for GoDaddy Hosting products. I motivated and coached team members to enhance their skills and performance, ensuring exceptional customer service. By continuously monitoring performance and setting goals, I was able to identify areas for improvement and resolve customer issues effectively.

• Mentor and develop my team to consistently achieve their goals within a constantly evolving sales environment.
• Develop an outstanding sales environment within my team, focused on exceeding metrics.
• Promote and mentor to the five crucial behaviors of care daily.
• Demonstrate ownership of customer interactions, with the fundamental philosophy of doing the right thing for each one.
• Lead daily huddles and weekly team meetings to continuously communicate purpose, goals, progress and celebrated successes
• Communication of goals, performance trends, and voice of the customer to all levels of Care leadership.
• Ability to mentor team to meet quality standards and metrics set by the department.
• Assist GoDaddy Guides in learning how to consult and empower customers during phone interactions.