| Logo | Dates | Title | Location |
 | 2021 – Present | Associate Manager Cybersecurity and Retention | Gen Digital Tempe, AZ |
 | 2020 – 2021 | Non-Clinical Operations Supervisor | Centene Tempe, AZ |
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| Hosting Operations Supervisor | Godaddy Gilbert, AZ |
 | 2004–2015 | Apple Solutions Consultant | Best Buy Bakersfield, Ca., Chandler AZ |
  | 2003 – 2004 | Sprint Authorized reseller | Go Wireless Bakersfield, Ca. |
 | 2002 – 2003 | Master Reseller for T-Mobile. | Alert Cellular Bakersfield, CA. |
  | 2001-2002 | Sales and Marketing Assistant | Arrival Comm Bakersfield, Ca |
  | 2000- 2001 | AT&T Authorized Sales representative | Paradigm Wireless Bakersfield, Ca. |
  | 2000-2002 | VA Assistant Coordinator | Bakersfield College Bakersfield, Ca. |
  | 1994-2000 | Military Musician and technical Support | US Army Various |
  | 1993-1994 | Retail Sales person | Big 5 El Centro, Ca. |
  | 1991-1993 | Private Tutor for dyslexic children | Central Baptist El Centro, Ca |
Associate Manager Cybersecurity and Retention
Gen Digital (LifeLock By Norton)
2021 – Current
Key Skills and Qualifications (Summary in Bullet Points):
Leadership: Lead and develop a team of Product Support Analysts.
Coaching & Development: Coach team members, provide career development opportunities, and create a positive growth environment.
Communication: Communicate clearly and effectively with team members, peers, managers, and the Executive Level.
Project Management: Plan and coordinate workflow processes to maximize results.
Problem-Solving: Resolve member issues and support strategic goals through initiative and adaptability.
Teamwork & Collaboration: Foster a coaching culture, share best practices, and build trust within the team and department.
Product Knowledge: Stay current on products and services.
Performance Management: Provide performance feedback, support QA goals, and celebrate accomplishments.
Process Improvement: Continuously seek ways to improve team efficiency and business effectiveness.
Requirements:
Experience in managing a product support team.
Experience with coaching and development.
Strong communication, interpersonal, and collaboration skills.
Ability to prioritize, manage workload, and meet deadlines.
Strong understanding of the company’s products and services (or ability to learn quickly).
Enthusiasm and a high energy level.
Operations Supervisor, Non-Clinical
Centene Corporation
2020 – 2021
Key Skills and Qualifications:
- Call Center Management: Oversee daily operations, staff productivity, quality metrics, and call center success.
- Leadership & Supervision: Supervise clinical and non-clinical staff, ensuring adherence to standards and departmental workflow.
- Problem-Solving & Analysis: Research, respond to inquiries, analyze performance trends, and recommend process improvements.
- Communication & Collaboration: Communicate and reinforce standards, collaborate with Workforce Management, and support new program integration.
- Data Analysis: Evaluate data for incentive programs and ensure accurate payouts.
Hosting Supervisor
Godaddy
2015-2020
In my role as a Hosting Manager at GoDaddy, I led a team of customer service associates to provide top-notch support for GoDaddy Hosting products. I motivated and coached team members to enhance their skills and performance, ensuring exceptional customer service. By continuously monitoring performance and setting goals, I was able to identify areas for improvement and resolve customer issues effectively.
- Mentor and develop my team to consistently achieve their goals within a constantly evolving sales environment.
- Develop an outstanding sales environment within my team, focused on exceeding metrics.
- Promote and mentor to the five crucial behaviors of care daily.
- Demonstrate ownership of customer interactions, with the fundamental philosophy of doing the right thing for each one.
- Lead daily huddles and weekly team meetings to continuously communicate purpose, goals, progress and celebrated successes
- Communication of goals, performance trends, and voice of the customer to all levels of Care leadership.
- Ability to mentor team to meet quality standards and metrics set by the department.
- Assist GoDaddy Guides in learning how to consult and empower customers during phone interactions.
Solutions Consultant
Apple Inc
2004 – 2015
- The ASC is an Apple employee who serves as an Apple brand ambassador and influencer in a Reseller’s store. The ASC’s role is to grow Apple product sales and add-on business in the store. He or she is held accountable for sales performance by providing excellent customer service, giving 1:1 and 1:many product demonstrations.
- Business acumen.
- Extraordinary customer service skills.
- Adaptive and solution based approach to selling.
- Excellent communication skills (written and verbal).
- Strong presentation / group demo skills.
- Ability to translate “techno speak” into layman’s terms.
- Proven self-starter with entrepreneurial flair.DescriptionThe ASC has the following responsibilities to fulfill as they relate to two different audiences:
- Customer
- The most important role that the ASC serves is that of providing an excellent Apple Customer Experience. Responsibilities include:
- Promoting Apple products and solutions by communicating the benefits and values of the products through product demonstrations.
- Conducting 1:1 and 1:many (where applicable) product demonstrations using World Wide developed demo scripts for guidance.
- Building a community of loyal Apple customers who will come back to consult the ASC on future Apple purchases.
- Apple Shop / Apple Inline
- Responsibilities include:
- Ensuring all merchandising elements (including demo content, as well as all 2D and 3D elements) are up to date and follow Apple World Wide standards.
- Providing daily care and maintaining tidiness according to worldwide guidelines, also submitting maintenance requests when needed through iForms/Xpedex (or equivalents).
- The ASC is able to provide key insights on the Apple business in a singular storefront, and identify business opportunities. Responsibilities include:
- Monitoring performance results and inventory levels.
- Monitoring regular competitive/trend tracking.
- Providing insightful feedback that will help to further develop and improve upon Apple Shop performance.
Sprint Authorized reseller 2003-2004
Master Reseller for T-Mobile. 2002-2003
AT&T Authorized Sales representative
Job Description:
Job Responsibilities:
As a Wireless Sales Consultant, you will greet customers, ascertain what each individual needs and make recommendations based on their specifications.
Additional responsibilities for the Wireless Sales Consultant include:
Developing new personal and business accounts
Providing information about our wireless phone and internet services
Monitoring the competition
Recommending changes in products and services to existing customers
Resolving customer complaints
Maintaining professional and technological knowledge of cutting edge technology
Compute sales prices, total purchases and receive and process payments
Job Requirements:
As a Wireless Sales Consultant, you must value integrity, personal responsibility and possess a goal-oriented, entrepreneurial spirit. You must also have effective verbal and interpersonal communication skills and strong negotiating abilities.
Sales and Marketing Assistant
Sales Assistant Job Responsibilities:
Supports sales and marketing managers by tracking, investigating, and reporting sales information; resolving problems.
Sales Assistant Job Duties:
Maintains promotional database by inputting invoice and bill-back data.
Updates managers by consolidating, analyzing, and forwarding daily action summaries.
Resolves order and inventory problems by investigating data and history; identifying alternate means for filling orders; notifying managers and customers.
Resolves promotional allowance, rebate, and pricing discrepancies by researching promotion details and regular and special prices; forwarding resolution to managers.
Provides product, promotion, and pricing information by clarifying customer request; selecting appropriate information; forwarding information; answering questions.
Provides sales vs. projection results by preparing and forwarding sales tracking reports.
Forwards samples by entering request; arranging shipment; notifying customer.
Maintains customer database by inputting customer profile and updates; preparing and distributing monthly reports.
Prepares sales presentations by compiling data; developing presentation formats and materials.
Tracks sales expenses by tracking, consolidating, analyzing, and summarizing expenses; forwarding for reimbursement.
Updates job knowledge by participating in educational opportunities.
Accomplishes department and organization mission by completing related results as needed.
Sales Assistant Skills and Qualifications:
Data Entry Skills, Reporting Skills, Administrative Writing Skills, Understanding the Customer, Customer Focus, Informing Others, Self-Development, Attention to Detail, Professionalism, Microsoft Office Skills, Teamwork
VA Assistant Coordinator
DEFINITION
Employees in this class are under general supervision. Work performed in coordinating the institution’s Veterans Affairs program by working with students and maintaining proper records and performing related work as required.
EXAMPLES OF WORK PERFORMED
– Counsels veterans on educational and other benefits to which they may be entitled.
– Explains the programs offered through the school by the Veteran’s Administration and what is required to become and remain eligible.
– Maintains files on each veteran at the institution who receives benefits.
– Audits veterans records regularly to assure compliance with Veterans Administration rules and regulations.
– Assists veterans is applying for Veterans Administration loans and work/study programs.
– Preparing and submitting various reports to the proper federal agency.
– Performs various office tasks such as ordering and stocking forms.
– Performs other work as assigned.
REQUIRED KNOWLEDGE AND ABILITIES
– Knowledge of federal and organizational laws, rules, and regulations as they apply to veterans benefits at the institution.
– Knowledge of accepted interviewing techniques.
– Knowledge of business English and arithmetic.
– Ability to explain benefits.
– Ability to formulate reports.
– Ability to evaluate situations and make decisions.
– Ability to establish and maintain an effective working relationship with students, the public and other employees.
Military Musician and technical Support
OVERVIEW
Musicians specialize in one (or more) of the following instruments/specialties: tuba, trombone, euphonium, bassoon, electric bass guitar, saxophone, flute or piccolo, oboe, clarinet, French horn, percussion, cornet or trumpet, guitar, keyboard, vocalist, and music production.
Musicians perform in a variety of ensembles ranging from ceremonial band to jazz band to small ensembles, playing all styles of music. They are primarily responsible for performing and rehearsing as a professional musician within different ensembles of an Army band.
JOB DUTIES
Perform in all musical styles on your instruments, including (but not limited to): marching band, ceremonial band, concert band, classical, jazz, ethnic and popular music compositions
Perform on a musical instrument in a variety of ensembles, ranging from solo performance to full concert band
Tune an instrument to a given pitch
Transpose moderately easy music
REQUIREMENTS
In order to qualify for a position with the Army band, you must pass one or more auditions.
Those who want to serve must first take the Armed Services Vocational Aptitude Battery, a series of tests that helps you better understand your strengths and identify which Army jobs are best for you.
TRAINING
Job training for a Musician requires 10 weeks of Basic Combat Training and 10 weeks of Advanced Individual Training at the Armed Forces School of Music in Norfolk, Va.
Some of the training includes:
Private instrumental instruction
Music theory
Sight singing and ear training
Group instrumental techniques
Percussion techniques
HELPFUL SKILLS
Being an accomplished instrumentalist
Understanding music theory and harmony
Ability to exhibit poise when performing
Ability to play more than one instrument