Gen Digital (LifeLock By Norton)

2021 – Present (Current Role)

Key Skills and Qualifications (Summary in Bullet Points):

Leadership: Lead and develop a team of Product Support Analysts.
Coaching & Development: Coach team members, provide career development opportunities, and create a positive growth environment.
Communication: Communicate clearly and effectively with team members, peers, managers, and the Executive Level.
Project Management: Plan and coordinate workflow processes to maximize results.
Problem-Solving: Resolve member issues and support strategic goals through initiative and adaptability.
Teamwork & Collaboration: Foster a coaching culture, share best practices, and build trust within the team and department.
Product Knowledge: Stay current on products and services.
Performance Management: Provide performance feedback, support QA goals, and celebrate accomplishments.
Process Improvement: Continuously seek ways to improve team efficiency and business effectiveness.
Requirements:

Experience in managing a product support team.
Experience with coaching and development.
Strong communication, interpersonal, and collaboration skills.
Ability to prioritize, manage workload, and meet deadlines.
Strong understanding of the company’s products and services (or ability to learn quickly).
Enthusiasm and a high energy level.